Customer Service Rep

Express Employment Professionals - Cincinnati East; Springfield (MO); On-site; USD 22,000 - 31,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative for a full-time role in Springfield, MO. The CSR will manage high volumes of calls, process orders, and coordinate with the Production Scheduler to provide accurate shipping information.

The ideal candidate has 3+ years of direct customer service experience, strong communication skills, and proficiency in CRM/ERP systems, plus Excel expertise. Schedule: M-F 8:00 am - 4:30 pm, $19/hour.

Qualifications

• Minimum of 3 years of direct customer service experience.
• Experience working with CRM and ERP systems.
• Proficiency in Microsoft Excel and spreadsheet creation.
• Excellent communication and organizational skills.
• High School Diploma or equivalent required.

Responsibilities

• Handle high volume of incoming customer calls.
• Process and print customer orders and update ERP/CRM records.
• Coordinate with Production Scheduler on shipping dates.
• Address inquiries and resolve order issues professionally and promptly.
• Generate leads through outbound calls to customers.

Skills

Customer service

CRM

ERP systems

Microsoft Excel

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Job description

A growing manufacturing company is seeking an experienced Customer Service Representative (CSR) to join our team. We are looking for a detail-oriented, customer-focused professional who thrives in a fast-paced environment and enjoys building strong customer relationships.

Responsibilities

• Manage a high volume of incoming customer calls
• Process and print customer orders
• Organize back orders and maintain accurate records
• File paperwork and mail invoices
• Work closely with the Production Scheduler to provide customers with updated shipping information and delivery dates
• Handle customer inquiries, complaints, and order issues with professionalism and urgency
• Provide appropriate solutions and follow up to ensure customer satisfaction
• Generate leads through outbound calls to new and existing customers
• Update and maintain customer information within ERP and CRM systems
• Act as a liaison between customers and internal departments
• Meet customer service standards and team performance goals
• Perform general administrative and customer support duties

Qualifications

• Minimum of 3 years of direct customer service experience, preferably in a manufacturing environment
• Strong customer service and problem-solving skills
• Experience working in a fast-paced manufacturing setting preferred
• Familiarity with CRM and ERP systems
• Proficiency in Microsoft Excel and spreadsheet creation
• Excellent communication and organizational skills
• Ability to multitask and prioritize effectively
• Comfortable making outbound sales and customer follow-up calls
• High School Diploma or equivalent required

What We're Looking For

The ideal candidate will bring strong customer service experience, a positive attitude, and the ability to manage multiple responsibilities while providing exceptional support to customers. Product and parts training will be provided; however, candidates should possess proven CSR experience and a commitment to customer satisfaction.

Full Time Evaluation Hire Position

M - F 8:00 am - 4:30 pm

$19.00 / hour