CUSTOMER SERVICE REPRESENTATIVE

American Tubing Inc; Springdale (AR); On-site; USD 29,000 - 31,000; Full time

Job summary

American Tubing Inc. in Springdale, AR is hiring a Customer Service Representative to act as a liaison, providing product information and resolving customer issues with accuracy and efficiency.

The role focuses on maintaining high customer satisfaction by handling inquiries, processing orders, and coordinating with manufacturing and QA teams. The ideal candidate has proven CSR experience, excellent communication and active listening skills, strong Excel and Office proficiency, and the ability to

Qualifications

• Proven customer support experience in a CSR role.
• Strong phone handling skills and active listening.
• Customer oriented with ability to adapt to different customers.
• Excellent communication and presentation skills.
• Ability to multi-task and manage time effectively.
• Proficient in Office; advanced Excel (VLOOKUP & pivot tables).
• 5+ years in a CSR role; bilingual English/Chinese preferred.

Responsibilities

• Process purchase orders and requests for quote, liaising between customer and manufacturing.
• Identify customer needs to achieve satisfaction and forecast/place sales orders.
• Build relationships with customers through open communication and trust.
• Provide accurate information using appropriate methods/tools.
• Process complaints with quality, ensuring timely resolution and records.
• Engage customers and handle calls and emails; perform basic reporting.

Skills

Customer support experience

Phone handling

Active listening

Customer orientation

Communication skills

Time management

Office

Excel

Bilingual English/Chinese

Tools

Office

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE REPRESENTATIVE

Full Time Service Workers Ford, Springdale, AR, US

6 days ago Requisition ID: 1073

Salary Range: $21.30 To $22.42 Hourly

Summary/Objective

A customer service representative will act as a liaison, providing product information and working to resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Duties/Responsibilities

• Process purchase orders and requests for quote, acting as the intermediary between the customer and manufacturing/engineering. Identify and assess customers’ needs to achieve satisfaction. Able to analyze customer forecasting and place sales orders accordingly.
• Build sustainable relationships and trust with customer accounts through open and interactive communication. Take a leadership role in dealing with customer expectations; able to adapt to changes easily.
• Provide accurate, valid and complete information by using the right methods/tools
• Process customer complaints between the customer and the quality department, help to ensure that they are provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Be able to complete some basic reporting
• Manage incoming calls and emails

Duties, responsibilities, and activities are not limited to list above and may change at any time. Reasonable accommodations may be made to perform the essential functions.

Required Education & Experience

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in Office
• Advanced Excel Experience (VLOOKUP & pivot tables)
• At least 5 years of demonstrated experience in a Customer Service Representative (CSR) role, showcasing a strong track record in customer support and problem-solving
• Bilingual English/Chinese language skills preferred, but not required
• H-1B visa sponsorship may be available for qualified candidates

Physical Requirements & Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. This position may occasionally lift to 25 pounds. Reasonable accommodations may be made to perform the essential functions.