Customer Service Representative

Gilder Search Group; Town of Amherst (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

Entry to early-career opportunity

Opportunity to move into corporate env

Customer-facing role

Exposure to dental/healthcare product线

Job summary

StaffBuffalo is partnering with a professional organization in Amherst, NY to hire a Customer Service Representative. The role involves handling a high volume of inbound calls and emails from dental professionals, assisting with orders, tracking shipments, and answering product questions with patience and professionalism.

The successful candidate will join a team supporting Clinical Sales and Inside Sales Account Managers, bringing strong communication, data-entry accuracy, and problem-solving

Qualifications

• Previous customer service experience required.
• Strong verbal and written communication skills.
• Accurate computer and data-entry skills, including taking or entering customer orders.
• Experience with CRM/ERP or order-entry systems; Salesforce preferred.

Responsibilities

• Handle a high volume of inbound customer calls and emails with a professional, service-oriented approach.
• Assist customers with placing orders, entering order information accurately, and following up on products they have purchased.
• Answer product questions and learn product information to provide helpful customer support.
• Track shipments and assist customers with package and order status questions.
• Help customers navigate the company website and resolve issues with patience and strong problem-solving skills.
• Support Clinical Sales and Inside Sales Account Managers with customer service needs.
• Independently prioritize and multitask across customer inquiries, order support, and issue resolution throughout the day.

Skills

Customer service excellence

Telephone presence

Written communication

Data-entry skills

Problem solving

Multitasking

CRM experience preferred

Tools

Salesforce

ERP/order-entry systems

Job description

Customer Service Representative

Overview:

StaffBuffalo is working with a professional organization in Amherst, NY to hire a Customer Service Representative, paying $20-$21/hour. This entry to early-career opportunity is ideal for someone with previous customer service experience who is ready for a change or interested in moving into a professional corporate customer service environment.

In this role, the Customer Service Representative will support customers who are primarily dental professionals and offices through a high volume of inbound calls and emails. You will assist customers with placing and following up on orders, answering product questions, tracking shipments, navigating the company website, and resolving issues with patience and professionalism.

The Customer Service Representative will also support Clinical Sales and Inside Sales Account Managers. This role is a strong fit for someone with a confident telephone presence, accurate computer and data-entry skills, strong problem-solving abilities, and an interest in learning product information to provide responsive, service-oriented support.

Responsibilities:

• Handle a high volume of inbound customer calls and emails with a professional, service-oriented approach.
• Assist customers with placing orders, entering order information accurately, and following up on products they have purchased.
• Answer product questions and learn product information to provide helpful customer support.
• Track shipments and assist customers with package and order status questions.
• Help customers navigate the company website and resolve customer issues or complaints with patience and strong problem-solving skills.
• Support Clinical Sales and Inside Sales Account Managers with customer service needs.
• Independently prioritize and multitask across customer inquiries, order support, and issue resolution throughout the day.

Qualifications:

• Previous customer service experience required.
• Strong telephone presence with excellent verbal and written communication skills.
• Comfort handling inbound calls and emails throughout the day.
• Accurate computer and data-entry skills, including experience taking or entering customer orders.
• Strong problem-solving skills, patience with customers, and a professional, service-oriented approach.
• Ability to independently prioritize, multitask, learn product information, and answer customer questions.
• Experience in product-based customer service, Salesforce or another CRM, ERP or order-entry systems, dental, healthcare, medical products, manufacturing, distribution, package tracking, or complaint resolution is preferred.

Benefits:

• $20-$21/hour compensation.
• Entry to early-career opportunity for candidates with previous customer service experience.
• Opportunity to move into a professional corporate customer service environment.
• Customer-facing role supporting dental professionals and offices.
• Varied customer support work across orders, product questions, shipment tracking, website navigation, and issue resolution.
• Opportunity to learn product information and build experience supporting both customers and sales teams.

#INDSBHIGH

The advertised pay range represents what we believe at the time of this job posting, that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.