Enrollment Support Specialist — On-site Buffalo (Temp→FT)

Liaison; Buffalo (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Liaison in Buffalo, NY is seeking a Customer Service Representative to guide applicants through the enrollment journey via phone, chat, and email in a fast-paced environment.

This temporary-to-full-time role requires a Bachelor's degree preferred, 1-2 years in customer service, strong MS Office and CRM familiarity, excellent communication, attention to detail, and the ability to manage multiple priorities while delivering outstanding service.

Qualifications

• Bachelor's degree strongly preferred.
• 1-2 years in a customer service role.
• Demonstrated experience with MS Office Suite and web-based information sources.
• Strong interpersonal, written, and verbal communication skills.
• Ability to advocate for applicants and clients.
• Exceptional multitasking in a high-volume, fast-paced environment.

Responsibilities

• Respond to inbound inquiries from applicants via phone, email, and chat in a fast-paced environment.
• Maintain accurate records of call data in the CRM system.
• Meet quantitative and qualitative standards set by the department.
• Troubleshoot potential problems with web-based applications including status, updates, and billing inquiries.

Skills

Customer service

Communication

MS Office

Attention to detail

Multi-tasking

Problem solving

Education

Bachelor's degree

Tools

MS Office Suite

CRM systems

Job description

Liaison in Buffalo, NY is seeking a Customer Service Representative to guide applicants through the enrollment journey via phone, chat, and email in a fast-paced environment.

This temporary-to-full-time role requires a Bachelor's degree preferred, 1-2 years in customer service, strong MS Office and CRM familiarity, excellent communication, attention to detail, and the ability to manage multiple priorities while delivering outstanding service.