Customer Care Specialist — Fast-Paced Auto Collision Center

Caliber; Anaheim (CA); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Benefits from day one: medical, dental

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

Hands-on experience in a production/sh

Résumé du poste

Caliber Collision is seeking a Customer Service Representative in Anaheim, CA. You will greet customers, provide extraordinary service, and support center operations while coordinating rental car services and understanding insurance requirements related to authorizations and billing.

This role emphasizes strong communication, multitasking, and collaboration in a fast-paced collision repair environment. Training and internal growth opportunities are available, with weekly pay and overtime

Qualifications

• 1+ years of experience in a customer-facing environment.
• Experience delivering extraordinary customer service.
• Ability to navigate multiple software systems and maintain records.

Responsabilités

• Greet customers and deliver excellent service to internal and external clients.
• Monitor center workload and advise load level adjustments as needed.
• Coordinate Rental Car/Tow companies to offer one-stop service.
• Know insurance partner requirements for authorizations, billing, and load levels.

Connaissances

Verbal and written communication

MS Office

Customer service

Team collaboration

Outils

Microsoft Office

Description du poste

Caliber Collision is seeking a Customer Service Representative in Anaheim, CA. You will greet customers, provide extraordinary service, and support center operations while coordinating rental car services and understanding insurance requirements related to authorizations and billing.

This role emphasizes strong communication, multitasking, and collaboration in a fast-paced collision repair environment. Training and internal growth opportunities are available, with weekly pay and overtime