Customer Care Specialist - Essential Food Distribution

Performance Foodservice; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Performance Foodservice in Springfield, MO is seeking a Customer Service Representative to assist customers with order entries and inquiries, ensuring satisfaction as their distributor. You will handle orders, credits, and invoicing with accuracy and timeliness while collaborating with vendors and coworkers to resolve issues.

The role emphasizes professional communication, daily administrative tasks, and participation in training and meetings to improve service levels.

Qualifications

• High School Diploma/GED or Equivalent.
• 6-12 months customer service, call center and/or related area.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems; contact vendors and request samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail daily, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer service

Education

High School Diploma/GED

Job description

Performance Foodservice in Springfield, MO is seeking a Customer Service Representative to assist customers with order entries and inquiries, ensuring satisfaction as their distributor. You will handle orders, credits, and invoicing with accuracy and timeliness while collaborating with vendors and coworkers to resolve issues.

The role emphasizes professional communication, daily administrative tasks, and participation in training and meetings to improve service levels.