Customer Experience & Order Specialist

Performance Foodservice; Shreveport (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Performance Foodservice is seeking a Customer Service Representative to support customers with order entries and inquiries. The CSR will input orders, process credits, and manage invoicing information, ensuring accuracy and timeliness.

The role involves assisting with online portal usage, collaborating with vendors, and handling administrative tasks such as faxes, emails, and EDI daily. Qualifications include a high school diploma or GED and 6 months to 1 year of customer service experience.

Qualifications

• Experience in customer service or call center is required.
• Ability to input orders, credits, and invoicing information accurately.

Responsibilities

• Input customer orders and credits accurately and timely.
• Assist customers with orders and problems and contact vendors for samples.
• Provide professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative duties such as checking faxes, emails, and EDI daily.

Skills

Customer service

Education

High School Diploma or GED

Job description

Performance Foodservice is seeking a Customer Service Representative to support customers with order entries and inquiries. The CSR will input orders, process credits, and manage invoicing information, ensuring accuracy and timeliness.

The role involves assisting with online portal usage, collaborating with vendors, and handling administrative tasks such as faxes, emails, and EDI daily. Qualifications include a high school diploma or GED and 6 months to 1 year of customer service experience.