Customer Care Specialist: Drive Solutions & Service Excellence

RXO CORPORATE SOLUTIONS; Marietta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

RXO CORPORATE SOLUTIONS is seeking a Customer Care Specialist in Marietta, GA to deliver outstanding service to internal and external customers. You will take ownership of customer needs, identify causes of problems, and respond promptly to inquiries.

You will enter data accurately for all interactions, support CRM tasks, and help implement continuous improvement solutions. The role values reliability, teamwork, and a customer-first approach, with opportunities for development and a range of

Qualifications

• 1 year of related work experience.
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications.
• High school diploma or equivalent.
• 3 years of customer service experience.
• 1 year of transportation industry experience.
• Familiarity with CRM technology, e.g., Salesforce.com.
• Ability to identify and help implement continuous improvement solutions.
• Ability to understand instructions and pre-established guidelines to perform required tasks.

Responsibilities

• Take ownership of customer needs and work internally on behalf of the customer
• Identify the causes of problems and take appropriate resolution steps
• Respond to customer inquiries promptly
• Escalate issues appropriately
• Enter data accurately for all customer interactions

Skills

Customer service

Microsoft Office

CRM familiarity

Education

High school diploma

Tools

Salesforce

Job description

RXO CORPORATE SOLUTIONS is seeking a Customer Care Specialist in Marietta, GA to deliver outstanding service to internal and external customers. You will take ownership of customer needs, identify causes of problems, and respond promptly to inquiries.

You will enter data accurately for all interactions, support CRM tasks, and help implement continuous improvement solutions. The role values reliability, teamwork, and a customer-first approach, with opportunities for development and a range of