Customer Experience Specialist - Flexible Hours

Coldkeepers, LLC; Thomasville (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

RXinsider LTD. in Thomasville, GA is seeking a dedicated Customer Service Representative to enhance our customer experience by providing outstanding support via phone, email, chat, or in person.

You will work with a team, manage inquiries, maintain accurate records in the CRM, and help customers understand products and policies. The role requires excellent communication, patience, and a proactive approach to problem solving, with flexibility to work evenings and weekends if needed.

Qualifications

• High school diploma or equivalent required; further education in customer service is a plus.
• Proven experience in customer service or similar role.
• Excellent verbal and written communication.
• Strong problem-solving and empathy with customers.
• Ability to multitask and manage time effectively.
• Proficient with CRM systems and Microsoft Office.

Responsibilities

• Answer inquiries via phone, email, chat, or in-person.
• Resolve complaints and issues efficiently to ensure satisfaction.
• Provide accurate information using appropriate methods/tools.
• Process orders, forms, and requests for service or information.
• Maintain customer records and update account information with precision.
• Escalate unresolved issues to the appropriate departments when needed.

Skills

Communication

Problem solving

Multitasking

CRM software

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

RXinsider LTD. in Thomasville, GA is seeking a dedicated Customer Service Representative to enhance our customer experience by providing outstanding support via phone, email, chat, or in person.

You will work with a team, manage inquiries, maintain accurate records in the CRM, and help customers understand products and policies. The role requires excellent communication, patience, and a proactive approach to problem solving, with flexibility to work evenings and weekends if needed.