Specialist, Customer Care

RXO Inc.; Marietta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical dental vision

401(k) match

Pre-tax accounts

Disability insurance

Life insurance

EAP

Career development

Paid time off

Volunteer days

Job summary

RXO Inc. in Marietta, GA is seeking a Customer Care Specialist to provide excellent service to internal and external customers onsite. You will take ownership of customer needs, resolve issues, respond to inquiries promptly, and log interactions in our systems.

The role emphasizes accurate data entry, escalation when needed, and teamwork within the customer care team. The ideal candidate has at least 1 year of related experience, proficiency with Microsoft Office, and familiarity with CRM tools

Qualifications

• 1 year of related work experience
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel) and other business-related applications
• High school diploma or equivalent
• CRM experience preferred (Salesforce)
• Ability to work a variety of shifts
• Transportation industry experience preferred

Responsibilities

• Take ownership of customer needs and resolve issues
• Identify causes of problems and take action
• Respond to inquiries promptly and professionally
• Escalate issues when required
• Enter data accurately for all customer interactions

Skills

Customer service

Problem solving

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

## Specialist, Customer CareApply: Onsite: Marietta, Georgia: Full time: Posted Today: JR106165**Accelerate your career at RXO** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As a Customer Care Specialist at RXO, you will provide excellent customer service to internal and external customers. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.What your day-to-day will look like:* Take ownership of customer needs and work internally on behalf of the customer* Identify the causes of problems and take appropriate resolution steps* Respond to customer inquiries promptly* Escalate issues appropriately* Enter data accurately for all customer interactionsAt a minimum, you’ll need:* 1 year of related work experience* Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applicationsIt’d be great if you also have:* High school diploma or equivalent* 3 years of customer service experience* 1 year of transportation industry experience* Availability to work a variety of shifts* Familiarity with CRM technology, e.g., Salesforce.com* Ability to identify and help implement continuous improvement solutions* Ability to understand instructions and pre-established guidelines to perform required tasks**Does this sound like you? Check out what else RXO has to offer.****Why Join Us:****Our Benefits*** Comprehensive medical, dental, and vision plans* 401(k) retirement plan with up to 5% company match* Pre-tax accounts to help streamline eligible expenses* Company-paid disability and life insurance* Employee Assistance Program (EAP)* Career and Leadership Development Programs* Paid time off, company holidays, and volunteer days**Our Culture**Our values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.**The Next Step** Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.