Associate Data & Performance Analyst

RXO, Inc.; Marietta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement with company match

Pre-tax accounts

Job summary

RXO is seeking an Associate Customer Accounts Analyst in Marietta, GA. You will provide data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs.

The ideal candidate is analytical, detail‑oriented, and able to handle sensitive, time‑critical issues with professionalism. You will partner with Customer Accounts leadership and Operations to identify trends and support data-driven decisions.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• Strong analytical judgment with the ability to prioritize high‑impact issues.
• Organized, reliable, and proactive—anticipates client and leadership needs.

Responsibilities

• Monitor SLA performance and service metrics to identify emerging risks or missed commitments.
• Respond to same‑day leadership requests for data, summaries, or clarification on active issues.
• Partner with Operations and internal teams to validate data accuracy and confirm root causes on escalated items.
• Develop and maintain standardized dashboards, pivot tables, and scorecards (Excel‑based).
• Support monthly and quarterly performance reviews, including QBR materials and leadership decks.
• Help standardize reporting and improve data governance as volume and complexity grow.
• Maintain master trackers and ensure data integrity across multiple source files.
• Identify emerging risk patterns, execution gaps, and repeat drivers—particularly those impacting high‑visibility customers or executive stakeholders.
• Support process improvements for data collection, reporting cadence, and standardization.

Skills

Analytical thinking

Detail-oriented

Prioritization

Education

Bachelor’s degree or equivalent

Tools

Excel

Job description

RXO is seeking an Associate Customer Accounts Analyst in Marietta, GA. You will provide data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs.

The ideal candidate is analytical, detail‑oriented, and able to handle sensitive, time‑critical issues with professionalism. You will partner with Customer Accounts leadership and Operations to identify trends and support data-driven decisions.