Customer Care Specialist – On-Call & Multi-Phone Support

Midwest Health Inc; Topeka (KS); On-site; USD 30,000 - 46,000; Full time

Job summary

Apploi in Topeka, KS seeks a capable on-site representative to answer multi-line calls and assist customers with orders, deliveries, and service changes. You will document records, coordinate with insurers and organizations, and participate in on-call rotations.

The role emphasizes strong math, computer skills, and professional communication in a fast-paced office environment aligned with our mission and goals.

Qualifications

• Must have a high school diploma or GED with basic industry training or experience.
• Strong math skills for calculating figures, discounts, and charges.
• Proven ability to use computers and standard office software.
• Excellent communication and relationship-building across departments.

Responsibilities

• Answer multi-line phone calls and assist customers.
• Participate in on-call rotation and respond to emergency calls.
• Take orders for delivery or changes in service and process them in the system.
• Document patient or customer records and communicate with insurers or organizations.
• Schedule deliveries, pickups, and maintenance activities.
• Escalate complaints to appropriate departments for investigation.
• Maintain professional relationships with staff and management.
• Work in alignment with company mission, vision, and goals.
• Maintain regular on-site attendance.

Skills

Interpersonal communication

Time management

Computer literacy

Mathematical abilities

Analytical thinking

Education

High school diploma or GED

Job description

Apploi in Topeka, KS seeks a capable on-site representative to answer multi-line calls and assist customers with orders, deliveries, and service changes. You will document records, coordinate with insurers and organizations, and participate in on-call rotations.

The role emphasizes strong math, computer skills, and professional communication in a fast-paced office environment aligned with our mission and goals.