Customer Care Specialist (Administrative) — Growth & Impact

Orkin, LLC in; Hudson (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive earnings 17–20/hr

Comprehensive benefits package

401(k) with match

Paid vacation and holidays

Employee discounts

Industry-leading training

Job summary

Orkin is seeking a Customer Relations Specialist (Administrative) to uphold the company’s service promise and support our customers with organization, accuracy, and a service mindset. This role sits within a nationally recognized pest control leader with a 120+ year reputation for quality and growth opportunities.

The position offers comprehensive training, an emphasis on teamwork, and benefits like medical, dental, vision, and a 401(k).

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules
• Schedule appointments for technicians to minimize drive time and choose routes accordingly
• Identify customer concerns using listening and probing questions
• Maintain customer database with accurate call details and outcomes
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes and initiatives
• Safeguard customer privacy and proprietary information

Skills

Interpersonal skills

Communication skills

Customer service

Basic computer skills

Microsoft Office

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Windows/Web systems

Job description

Orkin is seeking a Customer Relations Specialist (Administrative) to uphold the company’s service promise and support our customers with organization, accuracy, and a service mindset. This role sits within a nationally recognized pest control leader with a 120+ year reputation for quality and growth opportunities.

The position offers comprehensive training, an emphasis on teamwork, and benefits like medical, dental, vision, and a 401(k).