Customer Care Specialist – Account Support

GC Services Limited Partnership; Copperas Cove (TX); Presencial; USD 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Descripción de la vacante

InteLogix is hiring for a full-time customer service role. You will engage with customers across the country, resolve inquiries, and guide them to effective solutions while maintaining high service standards.

The role emphasizes excellent communication, problem-solving, and the ability to work in a fast-paced environment with weekend/holiday flexibility. Training is provided, and benefits accompany full-time employment.

Formación

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while speaking to customers over the phone.
• Superb attendance, so you can be there when our customers need us.

Responsabilidades

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.

Conocimientos

Excellent communication skills

Computer/tech savvy

Phone etiquette during shifts

Excellent attendance

Educación

High School Diploma or equivalent

Descripción del empleo

InteLogix is hiring for a full-time customer service role. You will engage with customers across the country, resolve inquiries, and guide them to effective solutions while maintaining high service standards.

The role emphasizes excellent communication, problem-solving, and the ability to work in a fast-paced environment with weekend/holiday flexibility. Training is provided, and benefits accompany full-time employment.