Customer Support & Solutions Specialist

InteLogix; Copperas Cove (TX); Presencial; USD 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Training

Medical, Dental, Vision Insurance

Paid Time Off

Employee Discounts

Descripción de la vacante

InteLogix is seeking a customer service agent to support customers with inquiries, issues and product guidance. You will be the frontline contact, documenting interactions and guiding clients toward successful resolutions.

We provide paid training, medical/dental/vision coverage, paid time off, and employee discounts. The role requires strong communication, reliability, and a customer-first mindset to help diverse customers across a busy operation.

Formación

• Strong communication skills and ability to interact with customers professionally.
• Proven customer service experience or aptitude for helping people.
• Comfort with handling complaints and guiding customers to solutions.
• Ability to multitask and navigate multiple windows or platforms during calls.

Responsabilidades

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.

Conocimientos

Excellent communication

Customer service

Problem-solving

Phone etiquette

Educación

High School Diploma or equivalent

Herramientas

CRM software

Windows OS

Descripción del empleo

InteLogix is seeking a customer service agent to support customers with inquiries, issues and product guidance. You will be the frontline contact, documenting interactions and guiding clients toward successful resolutions.

We provide paid training, medical/dental/vision coverage, paid time off, and employee discounts. The role requires strong communication, reliability, and a customer-first mindset to help diverse customers across a busy operation.