Customer Experience Specialist

GC Services Limited Partnership; Waco (TX); In loco; USD 17.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Descrizione del lavoro

InteLogix is hiring for a full-time customer service role in the United States. The candidate will act as the primary phone contact, delivering exceptional service, resolving inquiries, and guiding customers through solutions.

Applicants should be 18+, have a high school diploma or equivalent, and demonstrate strong typing skills along with computer literacy. Training is provided and weekend/holiday shifts may be required.

Competenze

• Must be 18 years or older.
• High School Diploma or equivalent.
• Ability to stay engaged on the phone for the shift with minimal distractions.

Mansioni

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries and guiding customers to solutions.
• Maintain understanding of products, services and policies to assist customers.
• Document customer interactions and transactions across tools/platforms.
• Collaborate with other departments to resolve issues and escalate complex problems.
• Strive to exceed customer satisfaction goals and performance metrics.
• Seek opportunities to improve the customer experience and processes.
• Stay updated on product knowledge and industry trends.

Conoscenze

Phone communication

Typing proficiency

Customer focus

Formazione

High School Diploma or equivalent

Strumenti

Computer literacy

Descrizione del lavoro

InteLogix is hiring for a full-time customer service role in the United States. The candidate will act as the primary phone contact, delivering exceptional service, resolving inquiries, and guiding customers through solutions.

Applicants should be 18+, have a high school diploma or equivalent, and demonstrate strong typing skills along with computer literacy. Training is provided and weekend/holiday shifts may be required.