Customer Care Specialist (12-Month Contract)

Ipro Networks Pte. Ltd.; Gastonia (NC); On-site; USD 28,000 - 33,000; Part time

Job summary

Ipro Networks Pte. Ltd. in Gastonia, NC is seeking a Customer Service Representative for a 12-month, in-person assignment. You will handle customer inquiries, process information, and assist with billing and account questions with strong communication and teamwork.

The role requires multitasking, punctuality, and the ability to work varying shifts, including nights and weekends. Pay rate is $20/hr with an in-person interview.

Qualifications

• Proven verbal and written communication skills.
• Ability to exercise good judgment with minimal supervision.
• Excellent analytical and problem-solving skills.
• Basic knowledge of computers including Customer Information Systems and MS Office.
• Understanding of department policies and billing and customer accounts.
• Ability to de-escalate calls with irate customers.
• Ability to multitask and work under pressure.
• Flexible with shifts, including nights and weekends.

Skills

Verbal communication

Written communication

Customer service

De-escalation

Problem solving

Time management

Teamwork

Tools

Microsoft Office

Job description

Ipro Networks Pte. Ltd. in Gastonia, NC is seeking a Customer Service Representative for a 12-month, in-person assignment. You will handle customer inquiries, process information, and assist with billing and account questions with strong communication and teamwork.

The role requires multitasking, punctuality, and the ability to work varying shifts, including nights and weekends. Pay rate is $20/hr with an in-person interview.