Customer Service Representative

Ipro Networks Pte. Ltd.; Gastonia (NC); On-site; USD 28,000 - 33,000; Part time

Job summary

Ipro Networks Pte. Ltd. in Gastonia, NC is seeking a Customer Service Representative for a 12-month, in-person assignment. You will handle customer inquiries, process information, and assist with billing and account questions with strong communication and teamwork.

The role requires multitasking, punctuality, and the ability to work varying shifts, including nights and weekends. Pay rate is $20/hr with an in-person interview.

Qualifications

• Proven verbal and written communication skills.
• Ability to exercise good judgment with minimal supervision.
• Excellent analytical and problem-solving skills.
• Basic knowledge of computers including Customer Information Systems and MS Office.
• Understanding of department policies and billing and customer accounts.
• Ability to de-escalate calls with irate customers.
• Ability to multitask and work under pressure.
• Flexible with shifts, including nights and weekends.

Skills

Verbal communication

Written communication

Customer service

De-escalation

Problem solving

Time management

Teamwork

Tools

Microsoft Office

Job description

Title: Customer Service Representative

Location: Gastonia, NC 28056

Duration:12 Months

#8692 Pay Rate: $20/hr- In-Person Interview

Knowledge, Skills & Abilities

Required:

• Proven verbal and written communication skills.
• Ability to exercise good judgment with minimal supervision.
• Excellent analytical skills, decision making ability, negotiation and problem-solving skills.
• Must have basic knowledge of computers, including Customer Information Systems, Microsoft Office products (Word, Excel, Outlook, etc.).
• A basic understanding of organization/department/section policies/procedures.
• A basic understanding of billing, rates, credit, energy usage, and customer accounts.
• Demonstrate the ability to de-escalate a call with irate and difficult customers.
• Identify and resolve basic routine issues.
• Work varying shifts, nights, weekends and during emergency situations.
• Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
• Excellent interpersonal skills and ability to function within a team.
• Punctual and ability to plan and use time effectively.
• Flexibility with respect to shifts.