On-Site Customer Care Pro — Temp-to-Hire, $22+/hr

Integrity Staffing Solutions; Lyndhurst (OH); On-site; USD 30,000 - 41,000; Full time

Job summary

Integrity Staffing Solutions is seeking a Customer Care Specialist (Call Center) in Lyndhurst, NJ (Hackensack area) for full-time, on-site work. The role covers multi-channel customer support and order processing with alternating weekend shifts.

Pay starts at $22.00+/hour based on experience, with possible holiday hours. The position requires 1–2 years of relevant experience, strong communication, and solid computer skills (Outlook/Excel).

Qualifications

• 1–2 years of customer service/call center/retail support experience.
• Strong verbal and written communication with excellent phone etiquette.
• Comfortable navigating multiple systems and basics of Outlook/Excel.
• Strong problem-solving, organization, and multitasking skills.
• Weekend availability required; bilingual is a plus.

Responsibilities

• Support customers via phone, email, and chat.
• Resolve questions and concerns with professionalism and empathy.
• Process orders, updates, and changes accurately.
• Provide order status and product/service information.
• Document interactions clearly and maintain accurate records.
• Identify solutions and escalate when appropriate.
• Look for opportunities to recommend products or services.
• Collaborate with internal teams to ensure a seamless experience.

Skills

Customer service

Phone etiquette

Communication

MS Office

Problem solving

Organization

Multitasking

Bilingual

Tools

Outlook

Excel

Job description

Integrity Staffing Solutions is seeking a Customer Care Specialist (Call Center) in Lyndhurst, NJ (Hackensack area) for full-time, on-site work. The role covers multi-channel customer support and order processing with alternating weekend shifts.

Pay starts at $22.00+/hour based on experience, with possible holiday hours. The position requires 1–2 years of relevant experience, strong communication, and solid computer skills (Outlook/Excel).