Customer Care Specialist – 1-Year Contract

JSG (Johnson Service Group, Inc.); Fayette (AL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Weekly pay

Job summary

Johnson Service Group (JSG) is seeking an experienced Customer Care Representative for a one-year contract assignment in Fayette, Alabama. This front-facing office role requires professional demeanor, strong communication, and the ability to handle high call volumes.

You will process payments, handle account requests, and maintain records while following company policies. The position offers weekly pay and an opportunity to demonstrate customer service excellence.

Qualifications

• Handles a high volume of incoming calls with professionalism.
• Generates sales leads and supports revenue goals.
• Identifies customer needs to deliver satisfaction and effective solutions.
• Builds sustainable relationships through clear, respectful communication.
• Keeps accurate records of interactions and transactions.
• Follows company policies and procedures in all activities.

Responsibilities

• Manage large volume of incoming phone calls.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Builds sustainable relationships and trust with customers through open and interactive communication.
• Provides accurate, valid, and complete customer information.
• Meets service team sales targets and call management quotas.
• Manages customer complaints and follows up to ensure resolution.
• Process payments and interact with customers processing requests for new accounts and high bill complaints.

Skills

Call handling

Sales lead generation

Customer needs assessment

Relationship building

Record keeping

Policy adherence

Job description

Johnson Service Group (JSG) is seeking an experienced Customer Care Representative for a one-year contract assignment in Fayette, Alabama. This front-facing office role requires professional demeanor, strong communication, and the ability to handle high call volumes.

You will process payments, handle account requests, and maintain records while following company policies. The position offers weekly pay and an opportunity to demonstrate customer service excellence.