Customer Care Representative 1

Johnson Service Group, Inc.; Fayette (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Weekly pay

Job summary

Johnson Service Group, Inc. seeks a Customer Care Representative for a one-year contract in Fayette, AL.

The role is front-facing, requiring professional attire and demeanor, with duties including handling high volumes of calls, generating sales leads, and resolving billing and account questions. The position supports a broad range of customer interactions, emphasizing relationship building, accurate record-keeping, and adherence to company procedures.

Qualifications

• Handles large volume of inbound phone calls and inquiries.
• Generates sales leads and identifies customer needs.
• Builds trust through open communication and proactive follow-up.
• Records customer interactions accurately and maintains documentation.
• Processes payments and handles account-related requests.
• Adheres to policies and provides appropriate solutions.

Responsibilities

• Manage high volume calls and respond to customer inquiries.
• Identify needs and offer suitable solutions and alternatives.
• Follow up to ensure resolution and satisfaction.
• Maintain accurate records of interactions and transactions.
• Process payments and assist with new accounts and billing issues.

Skills

Phone calls handling

Sales leads

Customer needs analysis

Relationship building

Record keeping

Payment processing

Job description

** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative to fill a one-year contract assignment in the Fayette, AL area.This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.Date: 10/02/2026Job Title: Customer Care RepresentativeWork Location: Fayette, ALRequirements:Manages large volume of incoming phone calls.Generate sales leads.Identify and assess customers' needs to achieve satisfaction.Builds sustainable relationships and trust with customers through open and interactive communication.Provides accurate, valid, and complete customer information.Meets service team sales targets and call management quotas.Manages customer complaints.Provides appropriate solutions and alternatives.Follows up ensure resolution.Keep records of customer interactions.Files documents.Follows communication procedures, guidelines and policies.Process payments and interact with customers processing requests for new accounts and high bill complaints, in addition to any other issues that may arise.This will be office work forward facing to the public and a professional dress and demeanor will be required.Does this position require driving (excluding commute)? NoDoes this position require personal protective equipment (PPE)? NoEstimated Start Date: 9/28/2026Estimated Duration of Job Assignment: 9/28/2027JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.#D650#L1-LM1