Customer Care Representative 1

JSG (Johnson Service Group, Inc.); Fayette (AL); Presencial; USD 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Resumo da oferta

Johnson Service Group (JSG) is seeking an experienced Customer Care Representative for a one-year contract assignment in Fayette, Alabama. This front-facing office role requires professional demeanor, strong communication, and the ability to handle high call volumes.

You will process payments, handle account requests, and maintain records while following company policies. The position offers weekly pay and an opportunity to demonstrate customer service excellence.

Qualificações

• Handles a high volume of incoming calls with professionalism.
• Generates sales leads and supports revenue goals.
• Identifies customer needs to deliver satisfaction and effective solutions.
• Builds sustainable relationships through clear, respectful communication.
• Keeps accurate records of interactions and transactions.
• Follows company policies and procedures in all activities.

Responsabilidades

• Manage large volume of incoming phone calls.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Builds sustainable relationships and trust with customers through open and interactive communication.
• Provides accurate, valid, and complete customer information.
• Meets service team sales targets and call management quotas.
• Manages customer complaints and follows up to ensure resolution.
• Process payments and interact with customers processing requests for new accounts and high bill complaints.

Conhecimentos

Call handling

Sales lead generation

Customer needs assessment

Relationship building

Record keeping

Policy adherence

Descrição da oferta de emprego

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative to fill a one-year contract assignment in the Fayette, AL area.

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative to fill a one-year contract assignment in the Fayette, AL area.

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

Date: 10/02/2026

Job Title: Customer Care Representative

Work Location: Fayette, AL

Requirements

• Manages large volume of incoming phone calls.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Builds sustainable relationships and trust with customers through open and interactive communication.
• Provides accurate, valid, and complete customer information.
• Meets service team sales targets and call management quotas.
• Manages customer complaints.
• Provides appropriate solutions and alternatives.
• Follows up ensure resolution.
• Keep records of customer interactions.
• Files documents.
• Follows communication procedures, guidelines and policies.
• Process payments and interact with customers processing requests for new accounts and high bill complaints, in addition to any other issues that may arise.
• This will be office work forward facing to the public and a professional dress and demeanor will be required.

Does this position require driving (excluding commute)? No

Does this position require personal protective equipment (PPE)? No

Estimated Start Date: 9/28/2026

Estimated Duration of Job Assignment: 9/28/2027

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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