Customer Care Representative 1

Johnson Service Group, Inc.; Old Town (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Weekly pay

Job summary

Johnson Service Group (JSG) is seeking a Customer Care Representative for a one-year contract in Fayette, AL. This office role requires professional demeanor and front-facing interaction with the public, with duties including handling calls, generating leads, and processing customer requests.

The position involves meeting service targets, maintaining records, and following company policies. Start date is anticipated to be late September 2026 and the assignment will run through September 2027.

Qualifications

• Handles a high volume of inbound calls.
• Identifies and assesses customer needs to ensure satisfaction.
• Builds trust and maintains strong customer relationships.
• Follows procedures and documents interactions accurately.

Responsibilities

• Manages large volume of incoming phone calls.
• Generates sales leads.
• Identifies and assesses customers' needs to achieve satisfaction.
• Builds sustainable relationships and trust with customers through open communication.
• Keeps records of customer interactions and files documents.

Skills

Phone handling

Sales lead generation

Customer needs assessment

Relationship building

Record keeping

Documentation

Policy adherence

Payment processing

Job description

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative to fill a one-year contract assignment in the Fayette, AL area.

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

Date: 10/02/2026

Job Title:

Customer Care Representative

Work Location:

Fayette, AL

Requirements:

• Manages large volume of incoming phone calls.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Builds sustainable relationships and trust with customers through open and interactive communication.
• Provides accurate, valid, and complete customer information.
• Meets service team sales targets and call management quotas.
• Manages customer complaints.
• Provides appropriate solutions and alternatives.
• Follows up ensure resolution.
• Keep records of customer interactions.
• Files documents.
• Follows communication procedures, guidelines and policies.
• Process payments and interact with customers processing requests for new accounts and high bill complaints, in addition to any other issues that may arise.

This will be office work forward facing to the public and a professional dress and demeanor will be required.

Does this position require driving (excluding commute)? No

Does this position require personal protective equipment (PPE)? No

Estimated Start Date: 9/28/2026

Estimated Duration of Job Assignment: 9/28/2027

Benefits:

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more.

Equal Opportunity Statement:

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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