Customer Care Specialist: Build Trust & Solutions

Johnson Service Group, Inc.; Old Town (AL); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Weekly pay

Résumé du poste

Johnson Service Group (JSG) is seeking a Customer Care Representative for a one-year contract in Fayette, AL. This office role requires professional demeanor and front-facing interaction with the public, with duties including handling calls, generating leads, and processing customer requests.

The position involves meeting service targets, maintaining records, and following company policies. Start date is anticipated to be late September 2026 and the assignment will run through September 2027.

Qualifications

• Handles a high volume of inbound calls.
• Identifies and assesses customer needs to ensure satisfaction.
• Builds trust and maintains strong customer relationships.
• Follows procedures and documents interactions accurately.

Responsabilités

• Manages large volume of incoming phone calls.
• Generates sales leads.
• Identifies and assesses customers' needs to achieve satisfaction.
• Builds sustainable relationships and trust with customers through open communication.
• Keeps records of customer interactions and files documents.

Connaissances

Phone handling

Sales lead generation

Customer needs assessment

Relationship building

Record keeping

Documentation

Policy adherence

Payment processing

Description du poste

Johnson Service Group (JSG) is seeking a Customer Care Representative for a one-year contract in Fayette, AL. This office role requires professional demeanor and front-facing interaction with the public, with duties including handling calls, generating leads, and processing customer requests.

The position involves meeting service targets, maintaining records, and following company policies. Start date is anticipated to be late September 2026 and the assignment will run through September 2027.