Customer Care Specialist

Blueox Energy Products & Services; Town of Oxford (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Vision insurance

Job summary

Blueox Corporation in Oxford, NY is seeking a Customer Service Representative to serve as the main point of contact for customers, handling inquiries, scheduling, and account questions. You will collaborate with internal teams to ensure a seamless, positive customer experience.

The ideal candidate will have strong communication, organizational skills, and proficiency with MS Office and customer management software. This full-time role offers growth opportunities in a fast-paced environment.

Qualifications

• Experience in customer service or office support preferred.
• Strong written and verbal communication.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Answer customer calls, emails, and inquiries promptly and professionally.
• Assist with account questions, service requests, scheduling, and billing inquiries.
• Maintain accurate customer records in company systems.
• Coordinate with internal departments to resolve concerns.
• Provide information on products, services, and promotions.
• Handle customer concerns with professionalism and problem-solving.
• Follow procedures and maintain confidentiality of information.
• Support team and participate in additional duties as assigned.

Skills

Communication skills

Organization

Multitasking

MS Office

Customer management software

Tools

Microsoft Office

CRM software

Job description

Blueox Corporation in Oxford, NY is seeking a Customer Service Representative to serve as the main point of contact for customers, handling inquiries, scheduling, and account questions. You will collaborate with internal teams to ensure a seamless, positive customer experience.

The ideal candidate will have strong communication, organizational skills, and proficiency with MS Office and customer management software. This full-time role offers growth opportunities in a fast-paced environment.