On-Site Customer Care & Scheduling Specialist

Atlantic Blue Water Services; Westminster (MD); On-site; USD 26,000 - 29,000; Full time

Job summary

Atlantic Blue Water Services in Westminster, Maryland is seeking a Customer Service Representative to join our on-site team. You will interact with customers, technicians, dispatch, and management to keep service operations running smoothly.

The role emphasizes friendly communication, organization, and problem-solving in a fast-paced environment. You will handle calls, provide service information, schedule appointments, and maintain accurate customer records.

Qualifications

• Previous customer service or call center experience is a plus.
• Ability to handle multiple tasks in a fast-paced environment.
• Comfortable speaking with customers professionally.

Responsibilities

• Answer incoming customer phone calls promptly, professionally, and courteously.
• Provide accurate information regarding services, appointments, and customer accounts.
• Make outbound calls to incoming leads and follow up with existing customers.
• Schedule and coordinate service appointments accurately and efficiently.
• Work closely with dispatch and field technicians to ensure efficient scheduling and communication.
• Perform data entry and maintain accurate and detailed customer records in company systems.
• Communicate clearly and professionally with customers, technicians, office staff, and management.
• Listen to customer questions, concerns, and complaints and respond with a positive, solution-focused approach.
• Direct customer issues to the appropriate department or team member when additional assistance is needed.
• Maintain confidentiality of customer and company information.
• Keep customer information and records current and accurate.
• Assist with other administrative and customer service responsibilities as needed.
• Perform other duties as assigned.

Skills

Customer service

Excellent communication

Active listening

Organized

Multitasking

Problem solving

Team player

Microsoft Office

Software literacy

Tools

Microsoft Office

Job description

Atlantic Blue Water Services in Westminster, Maryland is seeking a Customer Service Representative to join our on-site team. You will interact with customers, technicians, dispatch, and management to keep service operations running smoothly.

The role emphasizes friendly communication, organization, and problem-solving in a fast-paced environment. You will handle calls, provide service information, schedule appointments, and maintain accurate customer records.