Customer Experience Specialist - Business Services

NOBLE PRESS LLC; Newark (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Competitive compensation

Career growth opportunities

Job summary

NOBLE PRESS LLC is seeking a Customer Service Representative to assist customers by identifying needs, processing requests, and escalating issues to ensure a positive service experience. The role emphasizes friendly interaction, computer savviness, and composure under pressure.

The ideal candidate will have strong phone/verbal skills, active listening, and exceptional organizational abilities to document interactions and meet quotas.

Qualifications

• High school diploma or GED required.
• Previous experience as a Customer Service Representative or in a similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Phone communication

Active listening

Organization

Computer literacy

Under pressure

CSR experience

Education

High school diploma/GED

Tools

Customer management software

Job description

NOBLE PRESS LLC is seeking a Customer Service Representative to assist customers by identifying needs, processing requests, and escalating issues to ensure a positive service experience. The role emphasizes friendly interaction, computer savviness, and composure under pressure.

The ideal candidate will have strong phone/verbal skills, active listening, and exceptional organizational abilities to document interactions and meet quotas.