Customer Service & Order Ops Specialist

Bluefors Oy; City of Syracuse (NY); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Long-term disability

Short-term disability

Life insurance

Training opportunities

Tuition reimbursement

Paid time off

Job summary

Bluefors Cryocooler Technologies, Inc. in Syracuse, NY is seeking a Customer Service Representative to bridge customers and internal teams within Sales Operations.

You will handle order status inquiries, quotations, and order acknowledgements while ensuring compliance with company policies. You'll collaborate cross-functionally, review terms and contracts, perform export screenings, and support a manufacturing environment.

Qualifications

• High school diploma or GED with 6 months to 1 year of related experience.
• Excellent written and verbal English communication.
• Proficiency with Microsoft Office and Outlook.
• Ability to read and interpret documents and policies.

Responsibilities

• Provide timely information on order status and product inquiries.
• Process orders and changes per policies.
• Prepare sales quotations and issue order acknowledgements.
• Collaborate cross-functionally to resolve customer needs.
• Perform export compliance screenings per policy.
• Review orders, contracts, terms for accuracy and compliance.

Skills

Customer service

Order processing

Cross-functional collaboration

English communication

Time management

Education

High School diploma or GED

Associate degree

Tools

ERP systems

CRM software

Microsoft Office

Outlook

Job description

Bluefors Cryocooler Technologies, Inc. in Syracuse, NY is seeking a Customer Service Representative to bridge customers and internal teams within Sales Operations.

You will handle order status inquiries, quotations, and order acknowledgements while ensuring compliance with company policies. You'll collaborate cross-functionally, review terms and contracts, perform export screenings, and support a manufacturing environment.