Customer Service Representative

Blueox Energy Products & Services; Town of Oxford (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Vision insurance

Job summary

Blueox Corporation in Oxford, NY is seeking a Customer Service Representative to serve as the main point of contact for customers, handling inquiries, scheduling, and account questions. You will collaborate with internal teams to ensure a seamless, positive customer experience.

The ideal candidate will have strong communication, organizational skills, and proficiency with MS Office and customer management software. This full-time role offers growth opportunities in a fast-paced environment.

Qualifications

• Experience in customer service or office support preferred.
• Strong written and verbal communication.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Answer customer calls, emails, and inquiries promptly and professionally.
• Assist with account questions, service requests, scheduling, and billing inquiries.
• Maintain accurate customer records in company systems.
• Coordinate with internal departments to resolve concerns.
• Provide information on products, services, and promotions.
• Handle customer concerns with professionalism and problem-solving.
• Follow procedures and maintain confidentiality of information.
• Support team and participate in additional duties as assigned.

Skills

Communication skills

Organization

Multitasking

MS Office

Customer management software

Tools

Microsoft Office

CRM software

Job description

Job Title: Customer Service Representative

Company: Blueox Corporation

Location: Oxford, NY

FLSA Status: Non-Exempt

Position Overview

Blueox Corporation is seeking a professional, organized, and customer-focused Customer Service Representative to join our team. This individual will serve as a primary point of contact for customers, providing exceptional service and support while assisting with scheduling, account inquiries, and general customer needs. The Customer Service Representative will work closely with internal departments to ensure efficient communication and a positive customer experience.

Key Responsibilities

• Answer incoming customer calls, emails, and inquiries in a professional and timely manner.
• Assist customers with account questions, service requests, scheduling, billing inquiries, and general support.
• Maintain accurate customer records and documentation within company systems.
• Coordinate with internal departments to resolve customer concerns and ensure customer satisfaction.
• Provide information regarding company products, services, and promotions.
• Handle customer concerns with professionalism, patience, and problem-solving skills.
• Follow company procedures and maintain confidentiality of customer information.
• Contribute to a positive team environment and assist with additional duties as assigned.

Qualifications:

• Previous customer service, administrative, or office experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficiency with computers, Microsoft Office, email systems, and customer management software.
• Strong problem-solving and customer service skills.
• Professional demeanor and positive attitude.

• 401(k)
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Blueox Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.