Customer Care Specialist

City of Concord; Concord (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

City of Concord is seeking a customer service oriented clerical worker to handle telephone and direct inquiries, assist visitors, and manage routine records and reports.

The role involves filing, typing, sorting, delivering messages, and maintaining supply inventory with attention to accuracy. The position includes a 12-hour shift (6am–midnight), with some weekends/holidays and potential overnight scheduling.

Qualifications

• Knowledge of customer service principles and practices.
• Familiarity with modern office equipment.
• Basic mathematical concepts.

Responsibilities

• Responds to telephone or UNICOM inquiries for information.
• Assists customers by obtaining information or records, responding to inquiries, directing visitors, and scheduling appointments.
• Prepares, verifies, and balances routine logs and reports.
• Performs office duties by filing, typing, sorting, and delivering messages and packages; ensures supply inventory and equipment functioning.

Skills

Customer service

Office equipment

Basic mathematics

Job description

City of Concord is seeking a customer service oriented clerical worker to handle telephone and direct inquiries, assist visitors, and manage routine records and reports.

The role involves filing, typing, sorting, delivering messages, and maintaining supply inventory with attention to accuracy. The position includes a 12-hour shift (6am–midnight), with some weekends/holidays and potential overnight scheduling.