Customer Service Representative

City of Concord; Concord (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

City of Concord is seeking a customer service oriented clerical worker to handle telephone and direct inquiries, assist visitors, and manage routine records and reports.

The role involves filing, typing, sorting, delivering messages, and maintaining supply inventory with attention to accuracy. The position includes a 12-hour shift (6am–midnight), with some weekends/holidays and potential overnight scheduling.

Qualifications

• Knowledge of customer service principles and practices.
• Familiarity with modern office equipment.
• Basic mathematical concepts.

Responsibilities

• Responds to telephone or UNICOM inquiries for information.
• Assists customers by obtaining information or records, responding to inquiries, directing visitors, and scheduling appointments.
• Prepares, verifies, and balances routine logs and reports.
• Performs office duties by filing, typing, sorting, and delivering messages and packages; ensures supply inventory and equipment functioning.

Skills

Customer service

Office equipment

Basic mathematics

Job description

The purpose of this position is to provide customer service through telephone or direct contact and perform clerical functions.

Essential Duties and Responsibilities:

• Responds to telephone or UNICOM inquiries for a variety of information.
• Assists customers by obtaining information or records, responding to inquiries, directing visitors to proper department, and scheduling appointments.
• Prepares, verifies, and balances a variety of routine logs and reports.
• Performs office duties by filing, typing, sorting and delivering messages and packages and ensuring proper supply inventory and equipment functioning.
• Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries.

Supplemental Functions:

• Performs other similar duties as required.

Job Specifications and Qualifications:

Knowledge:

• Customer service principles and practices;
• Modern office equipment;
• Basic mathematical concepts.

Licensing and Certifications:

• None Required.

Working Conditions / Physical Requirements:

• Positions in this class require: standing, fine dexterity, walking, lifting, carrying, sitting, reaching, handling, kneeling, vision, bending, crouching, hearing, twisting, talking.
• Light Work: Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.
• Incumbents may be subjected to extreme temperature, wetness and/or humidity, noise and vibrations.
• Some weekends, holidays and overnights required. This will be a 12 hour shift that can be scheduled within 6am-midnight.