Municipal Customer Service Representative

Concord, NH; Concord (NH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Flexible benefits package

Job summary

The City of Concord, NH, invites applications for a Finance Department - Collections position. This permanent full-time role (40 hours weekly, days) handles cash transactions, processes payments, and responds to information requests while maintaining confidentiality.

Qualifications include a high school diploma or GED, NH municipal agent and driver privacy certifications, and basic math and computer skills. Salary ranges from $21.99 to $24.27 per hour, with a competitive benefits package.

Qualifications

• High school diploma or GED required.
• NH Municipal Agent Certification and Driver Protection Privacy Certification within probationary period.
• Ability to perform basic mathematical computations.
• Ability to operate standard office equipment.

Responsibilities

• Prepares Motor Vehicle Registrations and Titles; issues plates; collects city and state fees.
• Assists with tax liening and tax deeding; processes reminder notices; calculates payoff amount.
• Processes payments for property taxes, water and sewer charges, and general accounts receivable.
• Balances cash drawer and prepares bank deposits.
• Conducts cash, check, and credit card transactions with the public.
• Performs other related duties as assigned.

Skills

Cash handling

Customer service

Basic math

Data entry

Office procedures

Education

High school diploma or GED

NH Municipal Agent Certification

Driver Protection Privacy Certification

Tools

Personal Computer

Copy Machine

Job description

DEPARTMENT

Finance Department - Collections

TYPE OF EMPLOYMENT

Permanent Full Time, 40 Hours Weekly, Days

SALARY RANGE

$21.99 to $24.27 (top of range $31.86), with a competitive flexible benefits package.

CLOSING DATE

Open until filled.

An Equal Opportunity Employer M/F/DP/V

The City of Concord complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. Requests for accommodation during the job application and/or interview process should be made to Human Resources by calling 603-225-8535 or emailing [e-mail].

JOB SUMMARY

Performs work conducting cash transactions while dealing courteously and diplomatically with the public. Responds to requests for information and assistance; balances receipts; enters and retrieves information using a computer.

EXAMPLES OF DUTIES

• Prepares Motor Vehicle Registrations and Titles; issues plates; collects city and state fees; inventories state supplies; answers motor vehicle tax questions; provides information while adhering to confidentiality and privacy laws.
• Assists with all aspects of tax liening and tax deeding; assists with the processing of reminder notices; calculates payoff amount for past due bills.
• Processes payments for property taxes, water and sewer charges, and general accounts receivable bills.
• Balances cash drawer to end of day reports and prepares deposit for the bank.
• Conducts cash, check, and credit card transactions with the public.
• Performs collection calls for past due accounts.
• Assists the department with compiling statistics and reports; maintains appropriate files.
• Enters and receives technical information into a computer in order to update records, process transactions, and respond to requests for information.
• Processes incoming and outgoing mail
• Answer incoming phone calls
• Performs other related duties as assigned.

Typical Qualifications

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

High school diploma, GED or any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.

Licenses and Certifications:

State of NH Municipal Agent Certification and State of NH Driver Protection Privacy Certification must be obtained within the probationary period or as classes become available.

Supplemental Information

MATERIAL AND EQUIPMENT USED:

• General Office Equipment
• Personal Computer and/or Terminal
• Copy Machine

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Basic mathematical computations, including addition, subtraction, multiplication, and division.
• Word processors and\or computers.
• Principles and practices of office procedures, rules, and regulations.

Skill in:

• Making change in money.
• Dealing courteously and diplomatically with difficult people and the general public.
• Performing basic mathematical computations, such as adding, subtracting, multiplying, and dividing.
• Operating various office equipment.
• Entering and retrieving information using a computer.

Mental and Physical Abilities to:

• Communicate effectively orally and in writing with a variety of types of individuals.
• Read, understand, and use judgment in the application of laws and regulations to area of assignment.
• Understand and carry out written and oral instructions.
• Prepare clear and concise reports.
• Establish and maintain effective office relationships.
• Work in an open office environment with several activities and conversations taking place at the same time.
• Organize work, set priorities, and meet critical deadlines.
• Perform duties while sitting at a desk or table or while intermittently sitting, standing, or stooping.
• Occasionally lift light or heavy objects.
• Climb ladders.

Working Conditions:

The work is performed in an office or stockroom.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reason able accommodation for the specific disability will be made for the incumbent/applicant when possible.

Our organization is committed to ensuring fair treatment, access, and opportunities for all individuals regardless of race, ethnicity, gender, sexual orientation, ability, socioeconomic status, age, religion or other social identities in accordance with state and federal law. We recognize that each individual brings a unique perspective that is informed by their life experience and identity. Our organization is committed to recruiting and retaining the best qualified individuals based on a holistic review of their knowledge, skills, experience, understanding, communication and abilities.