Customer Care Specialist

Vital Records Control (VRC); Auburn Hills (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Vital Records Control (VRC) in Auburn Hills, MI, is seeking a Customer Care Agent to handle inquiries, provide service information, and resolve complaints. The role requires clear communication, a friendly phone demeanor, and accurate data entry to maintain customer records.

You will work with team leaders to meet customer needs, input updates, file paperwork, and support monthly closing tasks. One year of experience and proficiency with 10-key by touch are preferred.

Qualifications

• One year of experience.
• English language and grammar proficiency.
• Pleasant telephone voice and manner.
• Ability to operate basic office equipment.
• Typing skills 45–55 wpm with 95–100% accuracy.
• Proven customer support experience.
• Know 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in solving customer problems.
• Answer incoming calls, faxes, and emails; respond to requests.
• Identify customer needs to achieve satisfaction.
• Handle complaints with appropriate solutions and follow-up.
• Engage customers and go the extra mile.
• Enter new box information for accounts.
• Data entry: location changes, department assignments, and printing inputs.
• Move paperwork from ready-to-file tray to customer folders.
• Store previous month’s files at month-end in VRC boxes.
• Support special projects as requested by management.

Skills

Customer service

Communication

Typing speed

10-key by touch

Multi-tasking

Teamwork

Problem solving

Tools

None

Job description

Vital Records Control (VRC) in Auburn Hills, MI, is seeking a Customer Care Agent to handle inquiries, provide service information, and resolve complaints. The role requires clear communication, a friendly phone demeanor, and accurate data entry to maintain customer records.

You will work with team leaders to meet customer needs, input updates, file paperwork, and support monthly closing tasks. One year of experience and proficiency with 10-key by touch are preferred.