Customer Care & Resolution Specialist

Vital Records Control (VRC); Memphis (TN); On-site; USD 42,981,000 - 51,577,000; Full time

Job summary

Vital Records Control (VRC) in Memphis seeks a Customer Care Agent to interact with customers, provide information on services, and resolve inquiries and complaints. You will handle calls, faxes, and emails, assess needs, and ensure timely follow-up.

The role requires strong English communication, data entry accuracy, and the ability to multitask within a supportive team environment.

Qualifications

• One year of experience in customer service or related role.
• English language proficiency and good grammar.
• Pleasant telephone voice and manner.
• Ability to operate simple office equipment.
• Typing 45–55 wpm with high accuracy (95–100%).
• Proven customer support experience.
• Know 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in solving customer problems.
• Answer incoming calls, faxes, emails; respond to requests.
• Identify customer needs to achieve satisfaction.
• Handle complaints with appropriate solutions and follow up.
• Enter data, update locations, and route customers to departments.
• File paperwork into customer folders and manage monthly archiving.

Skills

Customer service experience

Typing speed 45–55 wpm

10-key by touch

English language proficiency

Multitasking

Team collaboration

Job description

Vital Records Control (VRC) in Memphis seeks a Customer Care Agent to interact with customers, provide information on services, and resolve inquiries and complaints. You will handle calls, faxes, and emails, assess needs, and ensure timely follow-up.

The role requires strong English communication, data entry accuracy, and the ability to multitask within a supportive team environment.