Customer Support Specialist

Vital Holdings LLC; Auburn Hills (MI); On-site; USD 32,000 - 44,000; Full time

Job summary

Vital Holdings LLC in Michigan seeks a Customer Care Agent to engage with customers, provide information about services, and respond to inquiries. The role emphasizes friendly, patient communication and problem solving.

You will handle calls, emails, and faxes, resolve complaints, perform data entry, and maintain accurate records while collaborating with the Customer Care Manager to ensure high levels of customer satisfaction.

Qualifications

• 1 year of experience in a customer-facing role.
• Pleasant telephone voice/manner.
• Typing skills 45–55 wpm with high accuracy (95–100%).
• Must know 10-key by touch.
• Proven customer support experience.

Responsibilities

• Interact with customers to provide information and respond to inquiries about services.
• Answer incoming phone calls, faxes, and emails; respond to customer requests.
• Identify customer needs and assess to achieve satisfaction.
• Handle complaints and provide solutions within time limits; follow up for resolution.
• Enter data and update customer records; manage filing and document handling.
• Work on special projects as needed by the Customer Care Manager or Director of Operations.

Skills

Customer service

Typing 45-55 wpm

10-key by touch

English grammar

Teamwork

Job description

Vital Holdings LLC in Michigan seeks a Customer Care Agent to engage with customers, provide information about services, and respond to inquiries. The role emphasizes friendly, patient communication and problem solving.

You will handle calls, emails, and faxes, resolve complaints, perform data entry, and maintain accurate records while collaborating with the Customer Care Manager to ensure high levels of customer satisfaction.