Customer Care Representative

Climate Control Services; Boynton Beach (FL); Hybrid; USD 28,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Climate Control Services in Boynton Beach, FL is hiring a Customer Care Representative to handle inbound calls, make outbound contacts, and manage job schedules with a fast-paced, sales-driven approach.

You will work 8am–5pm, Monday–Friday, in-office, with a rotating on-call shift 8pm–8am. Base pay is $20/hr plus commissions; benefits include health and dental insurance and PTO.

Qualifications

• Confident communicators who can handle pressure.
• Strong computer skills and multitasking ability.
• Sales-driven mindset with upsell aptitude.
• Organized, dependable and growth-oriented.
• Team players thriving in competitive environments.

Responsibilities

• Handle inbound calls and convert opportunities into bookings using scripts.
• Make daily outbound calls to past customers and new leads, including cold calls and reminders.
• Manage and confirm jobs on the schedule, acting as dispatcher.
• Serve as front-line customer service representative for our brands.
• Take rotating on-call shifts 8pm–8am; AI handles most overnight calls.
• Assist with additional admin duties as needed.
• Hit targets and be rewarded for performance.

Skills

Strong computer skills

Multitask at speed

Confident communicators

Sales mindset

Team players

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

On-Site | Boynton Beach, FL (1740 Corporate Drive, Boynton, Beach, FL 33426)

$20/hr base + sales commissions and uncapped SPIFFs

Monday–Friday, 8am–5pm + rotating on-call

Who We Are:

Right Away Home Services (RAHS), parent company of Climate Control Servies, is Florida's fastest-growing HVAC and home comfort company. We book fast, show up fast, and deliver top-tier service — and we need a CCR who moves just as fast.

What You'll Do:

• Handle inbound calls and convert every real opportunity into a booked job using proven scripts
• Make daily outbound calls to past customers and new leads — cold calls, maintenance reminders, follow-ups, reviews, duct cleaning, memberships, and more
• Manage and confirm jobs on the schedule, acting as dispatcher and keeping the board moving
• Serve as a front-line customer service representative for our brands
• Take a rotating on-call shift covering 8pm–8am. Here's the good news: our AI answers the overnight calls. You're only stepping in for escalations or true after-hours emergencies the AI can't handle — not fielding every ring
• Pitch in on other admin duties as needed
• Hit your targets. Get rewarded. Simple.

This Role Is NOT For You If:

• You want to work from home — this is 100% in-office, every day, at our St. Petersburg location
• You're not willing to take a rotating on-call shift (8pm–8am) backing up our AI phone system
• You aren't willing to make outbound cold calls
• You can't follow a script or think sales isn't your job
• You need everything to move slowly — this is a fast-paced role for someone with strong computer skills who can think on your feet

What You Get:

• $20/hr base + sales commissions and SPIFFs
• Bonus incentives for performance, sales, and productivity
• Health, dental, and vision insurance
• PTO + Paid Training
• Real opportunity for growth — not lip service
• Fun, fast-paced culture with people who actually want to win

What We're Looking For:

• Confident communicators who don't fold under pressure
• Strong computer skills and the ability to multitask at speed
• Sales-first mindset — if you can't upsell, this isn't the job
• Organized, dependable, and hungry to grow
• Team players who thrive in a competitive environment