Customer Care & Scheduling Specialist

Wolffheatingcooling; Albuquerque (NM); On-site; USD 35,000 - 52,000; Full time

Job summary

Wolffheatingcooling is seeking a friendly, on-site Customer Care representative to be the first point of contact for customers booking service, repairs, and installations. This full-time, on-site role sits in the Customer Care department and involves answering calls, scheduling appointments, and coordinating with the field team.

Ideal candidates bring 2+ years of customer service experience and strong phone, email, and computer skills.

Qualifications

• 2+ years of customer service experience (home services, trades, or call center a plus)
• Strong phone, email, and computer skills

Responsibilities

• Answer inbound calls, schedule appointments, follow up with customers, and coordinate with the team in the field.

Skills

Customer service experience

Phone & email skills

Computer skills

Job description

Wolffheatingcooling is seeking a friendly, on-site Customer Care representative to be the first point of contact for customers booking service, repairs, and installations. This full-time, on-site role sits in the Customer Care department and involves answering calls, scheduling appointments, and coordinating with the field team.

Ideal candidates bring 2+ years of customer service experience and strong phone, email, and computer skills.