Customer Service Representative

Reynolds-Electric,-Plumbing,-Heating-and-Air; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

80 hours front-loaded PTO

7–9 paid holidays

Employer-paid medical, dental, and eye

401(k) with company match

Ongoing training and career growth

Job summary

Reynolds Electric, Plumbing, Heating and Air is seeking a friendly Customer Service Representative to be the first point of contact for customers. You’ll handle calls, schedule service appointments, and coordinate with dispatchers and technicians to ensure smooth service experiences.

The role emphasizes clear communication, organization, and teamwork, with competitive hourly pay and strong benefits. Prior customer service experience is preferred and helpful in a home services environment.

Qualifications

• Excellent verbal and written communication skills.
• Positive, customer-focused approach with patience and empathy.
• Strong computer skills and ability to quickly learning new systems.
• Organized, able to multitask, and work in a fast-paced environment.
• Dependability, accountability, and willingness to learn and accept feedback.

Responsibilities

• Answer incoming calls and schedule electrical, plumbing, heating, and air service appointments.
• Make outbound calls for maintenance visits, customer follow-ups, and service opportunities.
• Listen to customer needs, answer questions, and provide friendly, professional support.
• Work with dispatchers and technicians to keep customers informed and coordinate service.
• Maintain accurate customer records and appointment details in company systems.
• Process customer payments and assist with other tasks as needed.

Skills

Communication

Customer empathy

Computer skills

Organization

Dependability

Job description

Customer Service RepresentativeAt Reynolds Electric, Plumbing, Heating and Air, every customer relationship starts with a conversation.We're looking for a friendly, dependable Customer Service Representative who enjoys helping people and creating positive customer experiences. You'll be one of the first people our customers connect with when they need help, so strong communication skills, a positive attitude, and a willingness to learn are important.If you enjoy talking with people, staying organized, and working as part of a team, we'd love to meet you!What You'll DoAnswer incoming calls and schedule electrical, plumbing, heating, and air service appointments.Make outbound calls for maintenance visits, customer follow-ups, and service opportunities.Listen to customer needs, answer questions, and provide friendly, professional support.Work with dispatchers and technicians to keep customers informed and coordinate service.Maintain accurate customer records and appointment details in company systems.Process customer payments and assist with other tasks as needed.What We OfferCompetitive pay of $18–$22 per hour plus incentives, with top earners making $55K+ annually.80 hours of front-loaded paid time off and 7-9 paid holidays.Full benefit packages including 100% employer-paid medical, dental, and vision for employees.401(k) with company match.Ongoing training and career growth opportunitiesResources and support to help you succeedPrevious customer service experience is preferred, especially in call centers, retail, hospitality, healthcare, or other customer-facing roles. Home services, scheduling, or dispatch experience is a plus, but not required.About ReynoldsReynolds Electric, Plumbing, Heating and Air has served our community for nearly 65 years. As a locally owned company, we're committed to quality service, integrity, and doing the right thing for our customers and each other.If you're ready to help customers, learn new skills, and grow with an established local company, apply today!What We're Looking ForExcellent verbal and written communication skills.Positive, customer-focused approach with patience and empathy.Strong computer skills and ability to quickly learning new systems.Organized, able to multitask, and work in a fast-paced environment.Dependability, accountability, and a willingness to learn and accept feedback.