Customer Service & Scheduling Specialist

High 5 Plumbing; Golden (CO); Presencial; USD 32 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Health insurance

401(k)

Paid holidays + PTO

Career growth & training

Resumo da oferta

High 5 Plumbing, Heating, Cooling & Electric is seeking a Customer Service Representative to be the first point of contact for customers, schedule appointments, and support field technicians. The CSR role emphasizes teamwork, growth, and outstanding care, with training and tools provided to succeed.

The position offers bonuses and a path for career advancement within a growing company that values client service and community impact.

Qualificações

• Previous customer service, call center, sales or scheduling experience.
• Strong communication and phone skills.
• Comfortable discussing and selling memberships and services.
• Highly organized with strong attention to detail.
• Ability to multitask and work in a fast-paced environment.

Responsabilidades

• Answer incoming customer calls promptly and professionally.
• Schedule service appointments accurately and efficiently.
• Assist customers with questions regarding services, pricing, and availability.
• Provide exceptional customer service and ensure a positive customer experience.
• Promote and sell company memberships and additional services.
• Confirm appointments and follow up with customers as needed.
• Maintain accurate customer records in the scheduling system.
• Coordinate with dispatch and field technicians to ensure smooth scheduling.
• Resolve customer concerns with professionalism and empathy.
• Meet individual and team performance goals, including membership sales and booking metrics.

Conhecimentos

Customer service

Call center experience

Sales experience

Scheduling experience

Strong communication

Team oriented

Ferramentas

ServiceTitan

Descrição da oferta de emprego

High 5 Plumbing, Heating, Cooling & Electric is seeking a Customer Service Representative to be the first point of contact for customers, schedule appointments, and support field technicians. The CSR role emphasizes teamwork, growth, and outstanding care, with training and tools provided to succeed.

The position offers bonuses and a path for career advancement within a growing company that values client service and community impact.