Customer Care & Scheduling Lead - Growth & Benefits

Socket.dev; Rochester (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company-paid vision, dental, short‑/l​

Life insurance

Health insurance with 50% employer‑p​r

Job summary

American Waterworks is seeking a Customer Care Scheduling Coordinator to join our team in Minnesota. The role focuses on handling calls, scheduling service and sales appointments, and coordinating installations while delivering a remarkable customer experience.

The position emphasizes strong interpersonal communication, a proven customer service background, and the ability to manage multiple tasks in a fast-paced environment, with a commitment to background checks and equal opportunity

Qualifications

• Must have excellent interpersonal communication and a proven track record in customer service.
• Experience handling phone calls in a fast-paced environment is encouraged.
• Ability to meet background check requirements (EOE).

Responsibilities

• Represent the company by answering calls and setting service and sales appointments.
• Schedule production installations and follow up with customers on various issues.
• Keep customer records and ensure customer satisfaction with our work.

Skills

Interpersonal communication

Customer service

Phone call handling

Job description

American Waterworks is seeking a Customer Care Scheduling Coordinator to join our team in Minnesota. The role focuses on handling calls, scheduling service and sales appointments, and coordinating installations while delivering a remarkable customer experience.

The position emphasizes strong interpersonal communication, a proven customer service background, and the ability to manage multiple tasks in a fast-paced environment, with a commitment to background checks and equal opportunity