Customer Service & Operations Coordinator

Wigen Water Technologies; Chaska (MN); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Daily Per Diem

Health Insurance

Dental Insurance

Vision Insurance

FSA

LTD & Life Insurance

401k Match

Job summary

Wigen Water Technologies is seeking a Customer Service Coordinator to support the Service Department. This hybrid role in Chaska, MN handles customer inquiries, quotations, orders, and coordination of service projects from start to finish.

The ideal candidate will have an associate degree or equivalent experience, strong communication skills, basic math, and proficiency with standard office software. Occasional travel to customer sites may be required, and you will back up the Office Manager as

Qualifications

• Associate degree or equivalent experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence.
• Ability to speak effectively with customers, vendors or employees of the organization.
• Ability to use basic mathematical concepts (measurements, distance, percentages, monetary figures).
• Ability to follow detailed, written or oral instructions.
• Familiar with common office software and service management tools.

Responsibilities

• Respond to customer inquiries and transferred calls, providing timely support and high levels of service.
• Calculate costs and prepare quotations for parts requests from potential customers.
• Assist with processing and project management of purchase orders and contracts for products and services sold by the Service Department.
• Assist with processing and project management of purchase orders and contracts for Aftermarket Sales, from acceptance through completion.
• Manage sales orders for all goods and services sold through the Service Department.
• Create purchase orders, monitor delivery status, and pull parts from stock for projects.
• Ship parts, tools, or materials to customer sites as needed.
• Monitor warranty claims related to aftermarket sales.
• Maintain and update customer contact information and required portals.
• Review work orders and save documentation to the database; create and submit work orders through the company portal.
• Communicate reminders to customers regarding upcoming service work.
• Assist in maintaining records for company vehicles, tools, and equipment.
• Coordinate with Purchasing to manage Service Department vendors and tax documentation.

Skills

Customer service

Communication

Problem solving

Education

Associate’s degree or equivalent

Tools

Microsoft Office

Inventory software

Invoicing software

Service Management software

Internet software

Job description

Wigen Water Technologies is seeking a Customer Service Coordinator to support the Service Department. This hybrid role in Chaska, MN handles customer inquiries, quotations, orders, and coordination of service projects from start to finish.

The ideal candidate will have an associate degree or equivalent experience, strong communication skills, basic math, and proficiency with standard office software. Occasional travel to customer sites may be required, and you will back up the Office Manager as