Customer Care Scheduling Coordinator - Growth & Impact

American Waterworks; Rochester (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

American Waterworks in Minnesota is seeking a Customer Care Scheduling Coordinator to be the primary contact for customers, scheduling service opportunities and installations while delivering a remarkable experience. You'll answer calls, set appointments, maintain accurate records, and coordinate with other departments to support a high-quality customer journey.

Strong communication and scheduling skills are essential for success in this role.

Qualifications

• Strong interpersonal communication and customer service experience.
• Ability to manage scheduling for service, installations, and maintenance.
• Able to pass background check.

Responsibilities

• Answer calls and set service and sales appointments.
• Schedule production installations and follow up with customers.
• Maintain current customer records and database.
• Communicate with customers to ensure satisfaction.
• Provide customers with a remarkable experience.

Skills

Customer service

Communication skills

Scheduling coordination

Job description

American Waterworks in Minnesota is seeking a Customer Care Scheduling Coordinator to be the primary contact for customers, scheduling service opportunities and installations while delivering a remarkable experience. You'll answer calls, set appointments, maintain accurate records, and coordinate with other departments to support a high-quality customer journey.

Strong communication and scheduling skills are essential for success in this role.