Customer Care Scheduling Coordinator

American Waterworks; Rochester (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

American Waterworks in Minnesota is seeking a Customer Care Scheduling Coordinator to be the primary contact for customers, scheduling service opportunities and installations while delivering a remarkable experience. You'll answer calls, set appointments, maintain accurate records, and coordinate with other departments to support a high-quality customer journey.

Strong communication and scheduling skills are essential for success in this role.

Qualifications

• Strong interpersonal communication and customer service experience.
• Ability to manage scheduling for service, installations, and maintenance.
• Able to pass background check.

Responsibilities

• Answer calls and set service and sales appointments.
• Schedule production installations and follow up with customers.
• Maintain current customer records and database.
• Communicate with customers to ensure satisfaction.
• Provide customers with a remarkable experience.

Skills

Customer service

Communication skills

Scheduling coordination

Job description

Description

American Waterworks, a regional leader in the foundation repair and foundation industry, is looking for a Customer Care Scheduling Coordinator to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks, we also redefine for our employees. American Waterworks is recognized by the Star Tribune as one of the best places to work in Minnesota over the last two years. We want our employees to know that they are the most valuable to us and to experience success in a way they never imagined for themselves.

A Customer Care Scheduling Coordinator is the primary contact with our customers, potential customers, and other parties for setting sales appointments leads, scheduling annual maintenances and service opportunities, scheduling installations, and following up on a variety of issues.

What We Would Provide You

• A solid pay and benefits package
• The best tools and training to get the job done the right way
• A team you can be proud of
• Opportunities for professional growth
• A trusting, respectful, and fun culture

Benefits

• Company paid vision, dental, short-term disability and life insurance
• Health insurance and 50% employer paid premium
• 401(k) with company match
• 7 paid holidays
• Accrued vacation time

ESSENTIAL JOB FUNCTIONS

• Represent us by answering calls, setting service and sales appointments, scheduling production installations, and following up with customers on various issues
• Provide tactical support to other departments of the company
• Keep customer records and database current
• Communicate with customers to ensure their satisfaction with our work
• Provide customers with a remarkable experience

Purpose, Mission, Values

• One Team
• Show up
• Driven to be the best

Requirements

Your Skills

• Mindset: Desire to challenge the status quo to redefine the construction industry. This means bringing a positive perspective to take down barriers and lift those around you!
• Experience: Possess excellent interpersonal communication skills demonstrated though strong customer service experience. A combination of education and experience that illustrates a proven track record in this field, and a consistent work history. Those with prior experience handling phone calls in a fast-paced environment are encouraged to apply.
• Requirements: Ability to meet the requirements of background check. EOE