Customer Experience Specialist – Scheduling & Support

Guthrie & Frey Water Services LLC; Town of Hartland (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Guthrie & Frey Water Conditioning in Wisconsin is seeking a customer service-focused representative to be the first point of contact for clients. You will help identify needed services, answer questions about applications, and coordinate appointments with technicians.

The ideal candidate is passionate about customer service, detail-oriented, and a strong communicator who thrives in a fast-paced team environment.

Qualifications

• Passionate about providing excellent customer service.
• Strong written and verbal communication skills.
• Able to solve problems and make sound decisions.
• Self-motivated and proactive.
• Comfortable multitasking in a fast-paced environment.
• Team player with ability to work collaboratively.

Responsibilities

• Identify service needs for clients and communicate available options.
• Answer questions about client applications and services.
• Coordinate appointments with technicians to ensure timely service.
• Create a positive client experience through professional communication.
• Learn product lines, basic functionality, and warranties.
• Address equipment, service, maintenance, and billing inquiries.
• Schedule and work with the tech team on installations and servicing.
• Prepare daily paperwork and records.
• Follow up on sales quotes from the field team as needed.
• Verify client addresses and contact information.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem-solving

Detail-oriented

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Guthrie & Frey Water Conditioning in Wisconsin is seeking a customer service-focused representative to be the first point of contact for clients. You will help identify needed services, answer questions about applications, and coordinate appointments with technicians.

The ideal candidate is passionate about customer service, detail-oriented, and a strong communicator who thrives in a fast-paced team environment.