Customer Service & Scheduling Specialist (Employee-Owned)

Mainely-Tubs-1; Scarborough (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee ownership

Stock grants after year two

Comprehensive benefits

6% 401(k) match

Generous PTO

Wellness reward

Quarterly bonus potential

Meaningful work

Job summary

Mainely Tubs is seeking a Customer Service Representative to manage inbound inquiries, coordinate scheduling for water care and service appointments, and partner with field technicians to ensure timely, customer-focused service delivery. The ideal candidate has 3-5 years of customer service or scheduling experience, strong communication skills, and a detail-oriented, team-driven mindset.

This on-site role includes schedule flexibility with a rotating Saturday shift and a focus on delivering

Qualifications

• 3-5 years of customer service, call center, scheduling, or service coordination experience.
• High school diploma or equivalent.
• Strong problem-solving and troubleshooting ability.
• Excellent verbal and written communication skills.
• Service recovery and conflict resolution capability.
• Highly organized with strong attention to detail.
• Technical proficiency and ability to learn new software programs.
• Team-oriented with a collaborative mindset.

Responsibilities

• Respond to incoming customer calls and emails regarding service needs for hot tubs, swim spas, and saunas; document requests and service details.
• Educate customers on water care services, maintenance best practices, and service contract options; promote preventative care solutions.
• Address concerns and complaints with empathy and professionalism; de-escalate situations and drive resolution; coordinate with service leadership when escalation or follow-up is required.
• Serve as a communication link between customers and field technicians; support scheduling adjustments and updates; contribute to continuous improvement of service processes and customer experience.

Skills

Customer service

Scheduling

Call center

Problem-solving

Communication

Organization

Technical skills

Team player

Education

High school diploma or equivalent

Job description

Mainely Tubs is seeking a Customer Service Representative to manage inbound inquiries, coordinate scheduling for water care and service appointments, and partner with field technicians to ensure timely, customer-focused service delivery. The ideal candidate has 3-5 years of customer service or scheduling experience, strong communication skills, and a detail-oriented, team-driven mindset.

This on-site role includes schedule flexibility with a rotating Saturday shift and a focus on delivering