Customer Care & Scheduling Coordinator

East End Plumbing Acquisition LLC; Grand Rapids (MI); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k with Company Match

Paid Time Off and Paid Holidays

Life Insurance — Paid & Voluntary

Employee Assistance Program

Job summary

East End Plumbing Acquisition LLC in Grand Rapids is seeking a dedicated Customer Service Representative/Administrative Assistant to join our fast-paced team. This on-site role offers real responsibilities, including inbound/outbound calls, appointment scheduling, and essential administrative support, with a competitive hourly salary.

You will play a key role in maintaining client satisfaction, processing payments, and coordinating with field technicians.

Qualifications

• Customer-focused communication across phone and email.
• Ability to manage multiple tasks with attention to detail.
• Comfort with Microsoft Office and learning new systems.

Responsibilities

• Handle inbound and outbound calls, schedule appointments, and assist with administrative duties.
• Schedule generator maintenance and notify customers of updates.
• Collect payments on completed services and follow up on accounts.

Skills

Excellent communication

Organized & detail-oriented

Tech-savvy

Problem-solver

Team player

Dispatcher experience

Tools

Microsoft Office

Job description

East End Plumbing Acquisition LLC in Grand Rapids is seeking a dedicated Customer Service Representative/Administrative Assistant to join our fast-paced team. This on-site role offers real responsibilities, including inbound/outbound calls, appointment scheduling, and essential administrative support, with a competitive hourly salary.

You will play a key role in maintaining client satisfaction, processing payments, and coordinating with field technicians.