Award-Winning Customer Care & Scheduling Specialist

Ayers Basement Systems; Grand Rapids (MI); In loco; USD 29.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental, and Vision Insurance

401k with Company Match

Paid Time Off and Paid Holidays

Life Insurance

Employee Assistance Program

Top Workplace Award 2024/2025

Descrizione del lavoro

Ayers Basement Systems in Grand Rapids, MI is seeking a Customer Service Representative/Administrative Assistant to be the backbone of our operations. You’ll handle inbound and outbound calls, schedule electrical and plumbing service appointments, assist with administrative tasks, and support sales through lead follow-up and appointment setting.

You’ll thrive in a fast-paced environment, delivering excellent customer care while coordinating with the team to keep operations running smoothly and

Competenze

• Excellent communication skills.
• Organized and detail-oriented.
• Tech-savvy with Microsoft Office.
• Problem-solver who can help customers.
• Team player who can work independently.
• Experienced dispatcher scheduling and dispatching field workers.

Mansioni

• Handle inbound and outbound calls to customers.
• Schedule service appointments and assist with administrative duties.
• Collect payments and follow up on outstanding balances.

Conoscenze

Excellent communication

Organized

Detail-oriented

Tech-savvy

Problem-solver

Team player

Dispatcher experience

Strumenti

Microsoft Office

Descrizione del lavoro

Ayers Basement Systems in Grand Rapids, MI is seeking a Customer Service Representative/Administrative Assistant to be the backbone of our operations. You’ll handle inbound and outbound calls, schedule electrical and plumbing service appointments, assist with administrative tasks, and support sales through lead follow-up and appointment setting.

You’ll thrive in a fast-paced environment, delivering excellent customer care while coordinating with the team to keep operations running smoothly and