Administrative Assistant - Scheduling & Customer Support

Albiero Plumbing & HVAC; West Bend (WI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Full medical, dental and vision

401(k) with company match

Ongoing training and stipends

Performance pay tied to results

Job summary

Albiero Plumbing, Heating & Air Conditioning is seeking an Administrative Assistant to support service teams, technicians and management in West Bend. You will greet visitors, handle calls, schedule appointments, maintain records, process service requests and assist with invoices, documentation and office tasks.

Ideal candidates are highly organized, detail-oriented, with excellent communication and a customer-focused approach.

Qualifications

• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and office software.
• Excellent written and verbal communication with a professional demeanor.
• Ability to work independently and collaboratively within a team.
• Strong problem-solving skills and attention to detail.
• Positive attitude and commitment to customer service.
• Familiarity with HVAC, plumbing, or electrical terminology is an asset.
• High school diploma or equivalent.

Responsibilities

• Greet visitors, answer calls, and provide exceptional customer service.
• Assist in scheduling service appointments and coordinating with customers and technicians.
• Maintain accurate customer records and service history.
• Process and manage service requests with proper documentation and follow-up.
• Coordinate with technicians to track job progress and adjustments.
• Assist in generating and managing invoices and administrative tasks.
• Maintain office supplies and equipment inventory.
• Prepare reports and presentations as required.

Skills

MS Office

Communication

Independence

Teamwork

Problem solving

Customer service

Attention to detail

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Albiero Plumbing, Heating & Air Conditioning is seeking an Administrative Assistant to support service teams, technicians and management in West Bend. You will greet visitors, handle calls, schedule appointments, maintain records, process service requests and assist with invoices, documentation and office tasks.

Ideal candidates are highly organized, detail-oriented, with excellent communication and a customer-focused approach.