Customer Care & Sales Specialist II

Automatic Data Processing, Inc.; Spokane Valley (WA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Insurance Coverage

Company-Paid Protection

Retirement Savings

Job summary

Automatic Data Processing, Inc. seeks a Customer Sales Representative II to handle calls, chats, and emails, resolving order discrepancies and shipping issues while focusing on retention and satisfaction. You will collaborate with sales teams and warehouse staff to ensure smooth customer experiences.

The role demands strong communication, multitasking, and problem-solving abilities, with a goal of world-class service and timely resolution across channels in a fast-paced environment.

Qualifications

• Two years prior call center or customer service experience.
• Excellent written and verbal communication skills.
• Ability to type 40+ words per minute.
• Basic computer literacy.

Responsibilities

• Answer inbound customer service phone calls.
• Correspond with customers via email and live chat sessions.
• Achieve call center metric targets and customer satisfaction objectives.
• Perform advanced CSR functions.
• Identify, research, and resolve complex, routine, and non-routine customer issues using creative problem-solving and quick decision making.
• Recognize and act on opportunities for additional sales.
• Troubleshoot and resolve order discrepancies.
• Collaborate with warehouse personnel to resolve shipping conflicts.
• Partner with the outside sales team on customer satisfaction issues.
• Promote a culture focused on world-class customer service.

Skills

Customer service

Call center experience

Communication skills

Typing 40+ WPM

Education

High School Diploma or GED

Tools

CRM software

Job description

Automatic Data Processing, Inc. seeks a Customer Sales Representative II to handle calls, chats, and emails, resolving order discrepancies and shipping issues while focusing on retention and satisfaction. You will collaborate with sales teams and warehouse staff to ensure smooth customer experiences.

The role demands strong communication, multitasking, and problem-solving abilities, with a goal of world-class service and timely resolution across channels in a fast-paced environment.