Senior Account Resolutions Specialist

Automatic Data Processing, Inc.; City of White Plains (NY); Vor Ort; USD 60.000 - 65.000; Vollzeit

Zusammenfassung

Automatic Data Processing, Inc. in White Plains seeks a Level III Account Resolutions Specialist to serve as the highest escalation point for complex client account issues within payment processing.

The role requires advanced problem-solving and deep knowledge of account management processes. You will mentor junior specialists, help refine support protocols, and collaborate with IT, compliance, and leadership to drive process improvements and elevated client satisfaction.

Qualifikationen

• Bachelor’s degree or equivalent experience.
• 2+ years in customer service or payment processing.
• Experience with POS Terminals and payment gateways is a plus.

Aufgaben

• Serve as the escalation point of contact for incoming inquiries and tickets.
• Handle escalated client tickets beyond Level 1/2 scope.
• Review and prioritize escalated tickets for efficient resolution.
• Investigate and resolve complex account discrepancies and billing issues.
• Collaborate with internal teams to resolve multi-department concerns.
• Ensure all tickets are documented thoroughly and updated regularly.
• Provide clear, professional updates to clients regarding inquiries.

Kenntnisse

Customer service

Communication

Attention to detail

Problem solving

Organizational skills

Technical proficiency

Team collaboration

Adaptability

Accountability

Compliance awareness

Ausbildung

Bachelor’s degree or equivalent experience

Tools

POS Terminals

Payment gateways

Jobbeschreibung

Automatic Data Processing, Inc. in White Plains seeks a Level III Account Resolutions Specialist to serve as the highest escalation point for complex client account issues within payment processing.

The role requires advanced problem-solving and deep knowledge of account management processes. You will mentor junior specialists, help refine support protocols, and collaborate with IT, compliance, and leadership to drive process improvements and elevated client satisfaction.